Legal Document

Privacy Policy

📅 Effective: June 6, 2025 📅 Last updated: June 6, 2025 🇨🇦 Governed by Canadian law (PIPEDA)

Plain-English Summary

We only collect information you voluntarily give us through our contact form.
We use your info to respond to your inquiry and deliver our services — nothing else.
We do not sell, rent, or share your personal information with third parties for marketing.
You can request to see, correct, or delete your data at any time by emailing us.
We use cookies only for analytics and ad measurement — and only with your consent.

1. Who We Are

DigiTech Solutions ("we", "us", "our") is a Canadian digital services company providing website design, Google Ads management, SEO, and related services to small businesses across Canada. We are based in Beaumont, Alberta.

Contact: hello@digitechsolutions.ca | +1 (226) 988-7180

This Privacy Policy explains how DigiTech Solutions collects, uses, discloses, and protects personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. What Personal Information We Collect

We collect personal information only when you voluntarily provide it — primarily through our website contact form. The information we may collect includes:

Information	Why We Collect It	Required?
Full name	To address you correctly in correspondence	Yes
Business name	To understand the context of your inquiry	Yes
Email address	To respond to your inquiry	Yes
Phone number	To contact you for a consultation call	Optional
Industry / service interest	To tailor our response and recommendations	Yes
Message content	To understand your needs and provide relevant services	Optional

We do not collect sensitive personal information such as government ID numbers, financial account details, health information, or information about children under 13.

3. How We Use Your Information

We use the personal information you provide solely for the following purposes:

To respond to your inquiry or request for a quote
To schedule and conduct a free consultation call
To deliver website design, Google Ads, SEO, or other contracted services
To send service-related communications (invoices, project updates, delivery notifications)
To follow up once after an inquiry if we haven't heard back
To improve our website and services based on aggregate, anonymized usage data

We will not use your information to send unsolicited marketing emails, add you to a newsletter without explicit consent, or contact you for any purpose unrelated to your inquiry.

4. Legal Basis for Processing

Under PIPEDA, we process your personal information on the following bases:

Consent: By submitting our contact form, you consent to us collecting and using your information to respond to your inquiry. You may withdraw consent at any time.
Contractual necessity: When you become a client, we process your information as necessary to deliver the services you have contracted.
Legitimate interests: We may use aggregate, anonymized data to improve our services and website performance, in a way that does not override your privacy rights.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your experience and measure site performance. We use the following categories:

Cookie Type	Purpose	Consent Required?
Essential	Required for forms and basic site functionality to work. Cannot be disabled.	No
Analytics	Help us understand how visitors use the site (pages visited, traffic source). We use Google Analytics.	Yes
Marketing	Measure effectiveness of Google Ads campaigns. Set by Google Ads.	Yes

You can manage your cookie preferences at any time using the Cookie Settings link in the footer of our website. Declining analytics and marketing cookies will not affect your ability to use the site.

For more information on how Google uses data, see Google's Privacy Policy.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your information only in the following limited circumstances:

Service providers: We use Formspree to process contact form submissions. Formspree receives your form data to deliver it to us. See Formspree's Privacy Policy.
Google services: If you consent, Google Analytics and Google Ads may collect anonymized usage data via cookies. Google processes this data under its own privacy policy.
Legal requirements: We may disclose your information if required by law, court order, or government authority, or to protect our legal rights.

All third-party service providers we use are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Inquiries that don't become clients: Contact form submissions are retained for up to 12 months, then deleted.
Active client records: Retained for the duration of the service relationship plus 3 years for accounting and legal compliance.
Invoice and billing records: Retained for 7 years as required by the Canada Revenue Agency.

When data is no longer needed, it is securely deleted or anonymized.

8. Your Rights Under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information:

Right of access: You may request a copy of the personal information we hold about you.
Right to correction: You may request that we correct inaccurate or incomplete information.
Right to withdraw consent: You may withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.
Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
Right to complain: If you believe we have not handled your information appropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise any of these rights, contact us at hello@digitechsolutions.ca. We will respond within 30 days.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

HTTPS encryption on all pages of our website
Secure, encrypted email for client communications
Limited access — only DigiTech Solutions personnel who need your information to deliver services can access it
No storage of payment card details — payments are handled by third-party processors

No method of transmission over the internet is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

10. Links to Third-Party Sites

Our website may contain links to third-party websites (e.g., client portfolio sites). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us immediately and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. For significant changes, we will make reasonable efforts to notify affected individuals.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Our Privacy Officer

For any privacy-related questions, concerns, or requests, please contact us:

Privacy inquiries

DigiTech Solutions | Beaumont, Alberta, Canada
Email: hello@digitechsolutions.ca | Phone: +1 (226) 988-7180